Cancellation and Refund Policy
How rescheduling, cancellations, and refunds work.
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Rescheduling
State the notice required to reschedule and how to do it, e.g. through the link in your confirmation email.
Cancellations by you
Describe the notice window and what happens to the fee inside and outside that window.
Late arrival and no-shows
Explain how session time is handled for late arrivals and no-shows.
Cancellations by your coach
Describe what happens if your coach must cancel: rescheduling options or a full refund.
Refunds
State the circumstances in which refunds are issued, the request process, and processing times.
Packages
If multi-session packages are offered, describe expiry and refund handling.
Contact
Give the email address for cancellation and refund requests.
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